Returns & Refund Policy

We offer a 30-Day Money-Back Guarantee on first orders. If Night Reset isn’t the right fit for you, simply email us within 30 days of receiving your order and we’ll help arrange your refund.

No restocking fees. No lengthy explanations. No complicated return process.

To request a refund, contact hello@polstus.com with your order details. Eligible refunds are processed within 3 business days.

Order Changes

If you need to change your delivery address or cancel your order, contact us immediately at hello@polstus.com and we'll do our best to update it before it leaves our warehouse. Once your order has been dispatched we're unable to make changes or offer refunds on that basis — if your parcel is already on its way, reach out to the courier directly using your tracking link to request a redirect.

If your order arrives damaged, faulty, or you received the wrong product:

  1. Contact us within 7 days of receiving your parcel.
  2. Email hello@polstus.com with:
  • Your order number
  • Photos of the item, packaging, and batch number (if visible)
  • A brief description of the issue

Once we verify your claim, we’ll either:

  • Send a replacement (at no extra cost), or
  • Issue a refund to your original payment method.

If we need the item returned, we’ll provide a prepaid return label.

If your parcel has not arrived within the expected delivery timeframe, please contact us so we can investigate and, where appropriate, replace or refund your order.

You’re covered by the 30-Night Reset Guarantee. Here's how it works:

  • Use a serving every night for 30 days
  • No meaningful improvement? Email us within 30 days with our simple 14-night log for a full refund (first pack; one per household).

If you don’t notice calmer nights or easier mornings, we’ll refund you in full. No returns required. Simply email us at hello@polstus.com

This guarantee applies only to first-time customers and one unit per household

If your order contains multiple items, eligibility for a refund applies only to items that have not yet shipped

Approved refunds are processed back to your original payment method. Shipping costs (if applicable) are non-refundable. 

Once processed, refunds usually appear in your account within 3–10 business days, depending on your payment provider.

  • If the return is due to our error (damaged, faulty, or wrong item), we cover the shipping cost.
  • If a return is approved for any other reason, the customer covers the return postage.

We’ll provide instructions and a prepaid label (if applicable) once your return is approved.

If you purchased a discounted multi-pack or bundle and wish to return part of your order:

  • The refund may be adjusted or prorated to reflect the new per-unit pricing without the bundle discount.
  • Example: Returning one item from a 3-pack may void the bundle pricing.

We’ll calculate this fairly during your return process.

The refund applies only to one pack from your initial order and does not extend to bundles, multi-packs, or subsequent purchases.

Items purchased during promotional periods, clearance events, or marked as Final Sale are not eligible for refunds or the 30-Day Money back gaurantee

This includes orders discounted by 30% or more or identified as part of a limited-time promotion.

Exceptions apply only if the product arrives faulty, damaged, or incorrect, in which case you’re entitled to a replacement or refund in line with Australian Consumer Law.

Simply email us at hello@polstus.com

Include your order number and a brief description of your issue, and our team will respond within 1–2 business days.